Updated August 16, 2024
Dear Valued Customers,
We are informing you of an important change in our product lineup. In line with our commitment to innovation and advancement, we have made the decision to discontinue the TD-1050 PRO model.
We understand that this change may impact your operations, and we want to ensure a smooth transition. To that end, we have established a timeline for the discontinuation process and have outlined the key dates and next steps below to help you manage this change effectively.
Key Dates to Remember
- Last Day to Purchase: October 31, 2024
- Last Day for Shipping: January 13, 2025
Software Support Notice
Effective after the last shipping date (January 13, 2025), Qbic’s software support for the TD-1050 PRO will be as follows:
- Bug Fixes: Qbic will continue to provide software bug fixes within the warranty period.
- Customization: Customization services will be charged with an additional fee.
- End of Support: All software support, including bug fixes and customization, will be terminated after the warranty period.
- Extended Warranty Support: Customers who have purchased extended warranties will follow the same support terms outlined above.
Next Steps
The TD-1070 Lite is the next-generation successor to the TD-1050 PRO, offering enhanced features and improved performance. Stay tuned for updates on the official launch date of the TD-1070 Lite.
If you have any questions or need assistance with the transition, please contact your sales representative or the Qbic team here. You can also download the full EOL notice with detailed information here.
We apologize for any inconvenience this may cause and greatly appreciate your continued support and understanding.
Thank you for choosing Qbic Technology.
Sincerely,
Qbic Technology
